▶︎ Podcasts

Discover monthly insights through expert interviews

From customer success and account management to AI, retention, and revenue growth, we explore the topics that matter most after the sale.

Digital & Scaled CS: Why It Matters More Than Ever in the Age of AI with Andrea Pasero

In this episode, I sit down with Andrea Pasero, a 10-year digital CS veteran, to clear up one of the most misunderstood areas in customer success: the difference between digital and scaled CS, and why getting it right matters more than ever right now.

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Stakeholder Management in Enterprise accounts

We explore why successful CS leaders don’t just manage accounts, they map influence, understand decision dynamics, and align stakeholders beyond feature requests.

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Three Practical AI Use Cases for Post Sales Leaders

We break down three practical AI use cases you can implement tomorrow

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A practical, no-nonsense guide to customer health metrics with Sally Stoewe.

In this kickoff episode, we break down what it really takes to design a health score that predicts churn and drives action, not noise. Sally Stoewe joins me to share the failures, frameworks, and field-tested lessons every CS team can apply

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